This is the lowest score I've given any of my purchases from True Swords and here is my main reason. This was a multiple item order so this sword was packed with other items into a large enough box to fit the length of the sword and the 3-4 other items along with the packing material. The packing material is little more than balled up heavy shipping wrapping paper (think heavy brown grocery bag) And usually this does pretty well. This shipment the contents was able to shift and the end of the scabbard snapped off (even though it was separately boxed). The sword was not damaged though and I repair things like cracked scabbards so this is my challenge. I found the sword was a five at least but the shipping dept needs to put bubble wrap into it's budget ensure the ends are well protected.<br /><br />----<br /><br />True Swords reply:<br /><br />At the first mention of any concern we contacted our customer to ensure that their order experience is a positive one, and that any matters are well resolved. As always, should there be any problem or concern with a product or otherwise, please contact us and we will resolve it quickly.<br /><br />In our efforts to resolve the concerns we made offers of a full replacement, refund, or other types of customer service. We spoke with our customer at length to make sure the issue was resolved per their wishes, and a full resolution was reached to the satisfaction of our customer.<br /><br />In discussing the condition of the shipping box received by our customer we concluded that the box had been damaged while in transit, and was also re-packaged by the shipping line due to the extent of the damage.<br /><br />This sword does ship within the scabbard instead of separately, and is firmly secured within the shipping carton.<br /><br />It is never our intention that any of our customers receive damaged merchandise. Should a shipment ever be received with damage then we are here to quickly help and correct the matter.<br /><br />Please contact us with any questions about our products or service. Thank you!<br />
4.6 ( 9 reviews)
